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10% discount voucher for new subscribers

Sign up for the Beautystore Newsletter and receive a 10% discount code for your next purchase. Special offers, guides, and new products – exclusively for newsletter subscribers. (Discount code only for first-time sign-ups)

By signing up, you agree to the processing of your data for newsletter delivery. Details can be found in our Privacy Policy. You can unsubscribe at any time.

BEAUTYSTORE NEWS TICKER
Free gifts from Comfort Zone
1 x 50 ml travel size of Sun Soul

With every Comfort Zone - Sun Soul order over CHF 120, we include a free Comfort Zone Sun Soul Travel Size (50ml) for you.
Valid while supplies last.

Discover Sun Soul now
Care that pays off
BeautyCoins Store Credit

With our BeautyCoins loyalty program, you receive valuable store credit with your order and secure exclusive benefits that you can redeem on your next purchase.

Here's how BeautyCoins work

FAQ - Questions & Answers

We are here to help

Answers to frequently asked questions

The most important questions about the beauty store. Use our FAQ for answers about ordering, delivery, products, and advice.

Order & Delivery

How long does the shipping take and what are the shipping costs?
Discover over 50 exclusive brands in our beauty store, offering everything from makeup to fragrance, skincare, and hair care.
Do you also deliver outside of Switzerland?
Yes, the Library Pass is required for registration.
What do I do if an item is out of stock?
Can I also redeem beauty points in the beauty store or via click & collect?

Payment Options

Returns & Refunds

Can I return ordered products and how is the warranty handled?
Do I need an appointment for a beauty treatment?

BeautyPoints Loyalty Program

What are BeautyPoints and how long are they valid?
Yes, you can exchange or return items in our stores within 14 days of purchase upon presentation of your purchase receipt. Please note that opened or used products cannot be exchanged or returned. Sale items and gift cards are also excluded from exchange or return. Please refer to our General Terms and Conditions for further information.

Products & Consulting

How do I find the right products for my skin type?
Can I try out the products at home?
Can I have my order sent as a gift?
The Beautystore Guide provides an overview of beauty stores, perfumeries, and other shops selling cosmetics, beauty products, and accessories.

Promotions & Special Offers

How long are your offers valid?
Where can I find products for a specific skin type or skin concern?
What are the benefits of the newsletter?
What are the differences between an affiliate program and a reseller program?

Gifts & Samples

Security & Privacy

Are my data shared with third parties?
How can I contact customer service?

Customer Service & Contact

Do you still have questions? Then contact us directly – we'll be happy to advise you personally.

We look forward to hearing from you

Please fill out the contact form – we will get back to you as soon as possible by email or phone. Whether you need product advice, have skin concerns, or want to place an order: We are happy to help.