Angenehmes Gefühl auf der Haut und optimale Vorbereitung für weitere Pflegeprodukte
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Answers to frequently asked questions
The most important questions about the beauty store. Use our FAQ for answers about ordering, delivery, products, and advice.
Order & Delivery
Discover over 50 exclusive brands in our beauty store, offering everything from makeup to fragrance, skincare, and hair care.
Yes, the Library Pass is required for registration.
Can I also redeem beauty points in the beauty store or via click & collect?
Payment Options
Returns & Refunds
Do I need an appointment for a beauty treatment?
BeautyPoints Loyalty Program
Yes, you can exchange or return items in our stores within 14 days of purchase upon presentation of your purchase receipt. Please note that opened or used products cannot be exchanged or returned. Sale items and gift cards are also excluded from exchange or return. Please refer to our General Terms and Conditions for further information.
Products & Consulting
Can I try out the products at home?
The Beautystore Guide provides an overview of beauty stores, perfumeries, and other shops selling cosmetics, beauty products, and accessories.
Promotions & Special Offers
Where can I find products for a specific skin type or skin concern?
What are the differences between an affiliate program and a reseller program?
Gifts & Samples
Security & Privacy
How can I contact customer service?
Customer Service & Contact
Do you still have questions? Then contact us directly – we'll be happy to advise you personally.
We look forward to hearing from you
Please fill out the contact form – we will get back to you as soon as possible by email or phone. Whether you need product advice, have skin concerns, or want to place an order: We are happy to help.