Questions about the beauty store?
Do you have questions about products, orders, or your delivery? Use our FAQ to find the answers to the most common questions.



At BEAUTYSTORE, loyalty isn't measured in points – but in real store credit that you can use for your next order whenever you want.

BeautyCoins are store credit – not a discount system, no hidden conditions. What you collect is yours, and you decide when to use it.
BeautyCoins are for all customers with a customer account at BEAUTYSTORE. Every order you place with an account automatically qualifies you – no separate registration is needed.
Through promotions like "5% of your purchase as BeautyCoins," amounts are automatically credited to you as store credit. Exclusive promotions on shopping carts, specific products, or collections are ways to earn BeautyCoins.
On your next purchase, you'll see your available credit directly at checkout and can use it – with no minimum order value.
In your customer account, you can view your current balance, the expiration date of each individual credit, past transactions, and active promotions. Everything transparent, everything in one place.
BeautyCoins are awarded through various campaigns. These campaigns change – check back regularly and take advantage of the opportunities that suit you.
For certain promotions, you receive a percentage of your purchase value as BeautyCoins – for example, 5% on your entire purchase. The credit appears in your account immediately after the purchase.
Individual products or entire collections are given limited-time BeautyCoin bonuses. This makes it worthwhile to specifically discover certain new products or seasonal highlights.
From time to time, there are special promotions – for loyal regular customers, on special occasions, or as part of seasonal campaigns. If you have a customer account, you are automatically included.
Reviewed a product? Referred a friend? Both earn you BeautyCoins as shop credit. The amount awarded is determined by each campaign – you can see the current conditions in your customer account.
If your question is not answered here, you can always reach us via our contact form.
All customers who have a customer account with BEAUTYSTORE are automatically qualified. Separate registration for the program is not necessary – your account is sufficient.
BeautyCoins are store credit – not a discount that is directly deducted from the product price. You collect credit through promotions and can use it on a future order whenever you wish. Discounts on orders, shipping costs, or special prices are independent of this and are not offset by BeautyCoins.
As part of a promotion, the credit will be automatically added to your shop credit in your account after you complete your order. You can view your current balance at any time in your customer account.
The validity period depends on the specific promotion and varies from promotion to promotion. The exact expiry date of each acquired credit is transparently displayed in your customer account – so you always know until when you can use your balance.
Your previous BeautyPoints have been converted into BeautyCoins at a 20:1 ratio and directly credited to your customer account. You will find them under your credit balance upon your next login – redeemable immediately, no further action required.
BeautyCoins are store credit and are independent of discount codes or promotional prices. Combination options will be displayed transparently to you at checkout.
Log in to your customer account and see what's already waiting for you – or create an account now and start right away with your next purchase.
Log in to your customer account and see what's already waiting for you – or create an account now and start right away with your next purchase.